1. Purpose
These Terms of Sale (hereinafter "ToS") govern the contractual relationship between SafeBear and its customers for the sale of SafeBear service subscriptions.
2. Seller Identification
SafeBear SAS Share capital: €51,204 Registration number: 913 424 362 Registered office: 35 rue du Général Foy, 75008 Paris, France Email: contact@safebear.ai VAT number: FR48913424362
3. Prices and Payment Terms
3.1 Prices
Subscription prices are indicated in euros including all taxes (VAT). SafeBear reserves the right to modify its prices at any time. Services will be invoiced based on the rates in effect at the time of order validation.
3.2 Payment Methods
Payment is made by credit card through our secure payment provider Stripe. Payment is due immediately upon order.
3.3 Invoicing
An invoice is issued and sent by email for each payment.
4. Offers and Subscriptions
4.1 Free Offer
SafeBear offers a free plan providing access to basic service features.
4.2 Paid Offers
Paid plans provide access to advanced features depending on the chosen subscription level. Offer details are available on our website.
4.3 Subscription Duration
Subscriptions are taken out for a fixed period (monthly or annual) and are automatically renewed at their term, unless cancelled.
5. Right of Withdrawal
In accordance with consumer protection laws, you have a 14-day period from subscription to exercise your right of withdrawal, without having to justify reasons or pay penalties.
To exercise this right, you can contact us at contact@safebear.ai indicating your wish to withdraw.
If the right of withdrawal is exercised, SafeBear will refund the customer within 14 days.
6. Cancellation
6.1 Cancellation by Customer
The customer can cancel their subscription at any time from their personal space. The cancellation will take effect at the end of the current subscription period.
6.2 Cancellation by SafeBear
SafeBear reserves the right to cancel a customer's subscription in case of violation of the Terms of Use or these Terms of Sale, without notice and without refund.
7. Warranty and Liability
SafeBear commits to providing a service that conforms to the characteristics described on the website. In case of non-conformity, the customer may benefit from legal guarantees.
SafeBear cannot be held liable for indirect damages resulting from the use of the service.
8. Customer Service
For any questions or complaints, our customer service is available:
- By email: contact@safebear.ai
- Via the contact form on our website
9. Personal Data
Personal data collected in connection with sales are processed in accordance with our Privacy Policy and applicable data protection regulations.
10. Mediation
In case of dispute, the customer may use the following mediation service free of charge:
- Consumer mediator: CM2C - 14 rue Saint Jean, 75017 Paris, France
- Website: www.cm2c.net
11. Applicable Law
These Terms of Sale are subject to French law. In case of dispute, French courts shall have jurisdiction.
12. Modification of Terms
SafeBear reserves the right to modify these Terms of Sale. New terms will be communicated to customers and will apply to new orders.
